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Contact Center ServicesFor federal and DoD customers seeking contact center, help desk and switchboard solutions, the AbilityOne Program offers customer satisfaction scores and productivity levels that are unmatched within the contact center industry. AbilityOne nonprofit agencies (NPAs) manage 29 contact center contracts and 33 switchboard operation contracts, employing approximately 1,000 people with disabilities. The Program handles volumes exceeding 17 million contacts per year, 24/7, 365 days per year. Our Contact Center services include:
Service operations are flexible for customers with geographically dispersed needs:
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Video: Contact Center Services Download BrochureContact Centers Brochure (PDF) Top CustomersDefense Logistics Agency Internal Revenue Service Health and Human Services, Centers for Medicare and Medicaid Health and Human Services, AHRQ Department of State, National Passport Information Center Department of Veterans Affairs U.S. Air Force: 12 bases for Air Mobility Command Department of Justice Awards & Recognition
“Through innovation and exceptional teamwork, this has become an example of how highly-skilled employees with disabilities can mesh with the existing government workforce and meet the challenges we face today and tomorrow.” Col. Joseph Cassel, Commander, USMC Defense Logistics Information Service Battlecreek, MI |