We offer complete switchboard operation services. We provide all personnel, training, supervision, equipment, tools, and other items and services necessary to perform your switchboard operation requirements.
Calls are handled and processed in a courteous, informative and timely manner. Our operators provide the following call handling services:
Our operators provide directory number and information assistance for our customers, and extend the call within 1 minute. We perform research to reply to any customer's information request. Our assistance includes the directory number, dialing plan access for the telephone, and/or a reference source, provided by you. We update your Telephone directory databases per request.
We provide operator assistance for conference calls. Our operators contact all conferees, notify them of the time for the conference call, and complete the call as requested.
We check emergency lines, circuits, lights, drops, internal circuits (e.g. DSN), and time hack once each day and report the results to our customers. Monthly history reporting contains as a minimum the total number of queue calls and total number of customer waits for the previous month.
Our operator's skills include:
We put training materials together with your assistance and train our operators with regular updates to provide high quality telephone operator services.
Our switchboards range in size and scope. We operate very large, 24 hour switchboard operations at over fifteen Dept. of Veteran’s Affairs Medical Centers. These centers also include appointment reminders and patient scheduling. Other large switchboard operations include military bases where we handle thousands of calls per day for mission-critical operations.
Defense Logistics Agency
Internal Revenue Service
Health and Human Services, Centers for Medicare and Medicaid
Health and Human Services, AHRQ
Department of State, National Passport Information Center
Department of Veterans Affairs
U.S. Air Force: 12 bases for Air Mobility Command
Department of Justice