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U.S. AbilityOne Commission

James M. Kesteloot, Chairperson
Tina Ballard, Executive Director

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Disaster Recovery and Redundancy Operations

In today's day and age, it is difficult to believe that many contact centers have no back-up system or off-site disaster avoidance capability. AbilityOne offers you off-site disaster recovery options through our access to advanced contact center technology and productive agents. In this option, an operation is implemented at an alternate site by an AbilityOne nonprofit agency. Additional technology access is offered to your own staff in the case that your site experiences a disaster. The cost for this access is dramatically less than typical contact center offerings due to our approach. Our state-of-the-art technology allows your agents to log in to our system from our location or any location of your choice based on the design. In this manner, you remain operational during the disaster and have immediate access to capacity once your agents are available to re-join the operation.

The high level benefits of our disaster recovery and redundancy operation solution are:

  • Access to modernized technology with faster acquisition turnaround times
  • Design and implementation expertise
  • Flexible design offerings for off-site agents and "surge" staffing for emergency "spikes"
  • Access to multiple regions with AbilityOne non-profits across the United States
  • Multiple languages and dialects across the United States to handle disaster calls
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Top Customers

Defense Logistics Agency

Internal Revenue Service

Health and Human Services, Centers for Medicare and Medicaid

Health and Human Services, AHRQ

Department of State, National Passport Information Center

Department of Veterans Affairs

U.S. Air Force: 12 bases for Air Mobility Command

Department of Justice


Awards & Recognition

  • 2008 International Spirit of Service Award by the International Customer Management Institute, Inc. to Irma Mitchell of Inspiritec
  • 2005 Director’s Award, Dept. of Treasury, Internal Revenue Service, to NTI
  • 2005 Al Gore Hammer Award for Defense Logistics Agency operated by Peckham Industries, Inc.

“Through innovation and exceptional teamwork, this has become an example of how highly-skilled employees with disabilities can mesh with the existing government workforce and meet the challenges we face today and tomorrow.”

Col. Joseph Cassel, Commander, USMC Defense Logistics Information Service Battlecreek, MI

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